7 Day Peace of mind Guarantee - Pay monthly contracts

Pay Monthly Contract phones may be returned within 7 days of connection. The handset(s) must be received within 7 days.

If you are experiencing a problem with your new mobile phone, please contact your network provider, handset manufacturer or our Customer Service Team, as very often this can be rectified without the need to return the product.

If you are unhappy in any way with your purchase then please e-mail us & we shall advise you on how return the handset safely back to us. You will be responsible for the cost of the return of the phone and any accessories or promotional extras sent to you.

We advise that you use Royal Mail special delivery for the return of all goods. All goods should be packaged in a secure parcel to avoid damage in transit.

Goods should be in their original unused condition, complete with all original items as below (as applicable):-any handset that has been wilfully damaged, scratched, neglected, modified or repaired shall be sent back to the customer at their expense.

- Handset in original undamaged box (including box inner's)
- Mobile phone manual and literature
- Mains charger, battery and manufacturers hands free kit
- CD-ROM software and data cable
- Leather case, personal hands free kit & in-car charger
- Any free gifts, incentives or vouchers included with the offer

A charge will be made for any goods that are returned back in an un-saleable or incomplete condition.

Upgrades - All Networks

Be sure that it is an upgrade you require and you have chosen the correct handset before requesting an upgrade.

The networks do not operate a returns policy for customers who upgrade as it is the customers responsibility to choose the correct handset in the first place. Therefore we are unable to cancel upgrade requests with any network.

Sim Free Handsets

Sim free handsets are not covered by any 14 day return policy. You may only return your handset to us under the Distance Selling Act, unused and as new in it original packaging within 7 days of purchase. The day of despatch is counted as day 1

Cancellation Fees

Sim Free Handsets

Faulty Handsets 28 Day replacement - All Networks & Sim Free

If your handset is found to be faulty within 28 days from connection you may return it to us for replacement. It is important that we receive the handset complete with it's original packaging and mains charger within 28 days of initial shipment. The day of despatch is counted as day 1. We regret that we cannot replace items outside this period

When returning faulty handsets be sure to enclose you postage receipt so that we may refund your postage. Please use Royal Mail special delivery.

We regret that damaged handsets that have been used cannot be replaced and you must refer to your manufacturers warranty.

24 Month Manufacturer Warranty

All phones are covered by the 24 month manufacturer Warranty (except Motorola & LG who only offer 12 months). If you have a problem with your phone within this period you may take it to an authorised service centre or ring the manufacturer for service or repair without charge (please ensure to take your receipt as proof of purchase).

Many manufacturers operate a pick and repair service which is free of charge.

Useful Numbers

Manufacturer Contact Numbers

Manufacturers may have different returns and repair policies. Some manufactures may pick up your faulty phone, repair it and return it to you. Some repairs may only be carried out by an authorised service centre.

Authorised Service Centres

We have compiled a short list of Authorised service centres who can quickly repair your phone. Return postage from the service centre is free of charge.

To find your nearest service centre contact your phone manufacturer

Distance Selling Regulation Act 2000 - Referred to by us as DSR

DSR** Sim free/offline handsets may only be returned if they are received back to us within 7 days from receipt to you & they have not been used in any aspect, whether that be by way of voice calls/MMS or text messages. Handsets received after this date or those that have been used shall be returned at your own expense. Where a refund is sought we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.